The terms governing CrestHaul's freight brokerage services for shippers and carriers.
By using CrestHaul's services, submitting a load request, or completing carrier onboarding, you agree to these Terms and Conditions. Please read them carefully before using our services.
These Terms and Conditions ("Terms") govern the relationship between CrestHaul LLC ("CrestHaul," "we," "us," or "our") and any shipper, carrier, or other party ("you") who accesses our website, submits a load request, completes carrier onboarding, or otherwise uses our freight brokerage services.
CrestHaul LLC is a licensed freight broker registered with the Federal Motor Carrier Safety Administration (FMCSA), operating under USDOT 4683433 and MC-56480811. Our registered address is 14333 FM 121, Unit 3, Van Alstyne, TX 75495.
By engaging with CrestHaul's services in any capacity, you represent that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use our services.
CrestHaul acts solely as a licensed freight broker and is not a motor carrier. CrestHaul arranges for transportation of freight by connecting shippers with independent third-party carriers. CrestHaul does not take possession of freight and is not liable as a carrier for loss or damage unless expressly stated otherwise in a written agreement.
Carriers selected by CrestHaul are independent contractors. CrestHaul does not control the means or methods by which carriers perform transportation services and is not responsible for a carrier's acts, omissions, or negligence during the course of transportation.
By submitting a load request through CrestHaul's website or directly to our team, you represent that all information provided — including freight description, weight, dimensions, pickup and delivery locations, and requested dates — is accurate and complete. CrestHaul is not liable for errors or delays resulting from inaccurate information provided by the shipper.
All rates quoted by CrestHaul are based on current market conditions, lane data, fuel costs, and equipment availability at the time of quoting. Rates are subject to change until a signed rate confirmation is issued. A rate confirmation constitutes the binding agreement for a specific shipment.
Additional charges may apply beyond the base rate, including but not limited to: detention (when loading or unloading exceeds 2 hours), layover, truck ordered not used (TONU), fuel surcharges, and any special handling requirements. CrestHaul will notify shippers of applicable accessorial charges as they arise.
If a shipper cancels a load after a carrier has been dispatched and accepted the load, TONU charges may apply. Cancellation fees will not exceed the agreed rate for the cancelled load. CrestHaul will make reasonable efforts to notify the shipper of any applicable cancellation fees prior to finalizing.
Shippers are responsible for properly packaging and labeling freight for transport. CrestHaul will work with the assigned carrier to resolve freight claims, but CrestHaul's liability as a broker is limited. Shippers are encouraged to maintain appropriate cargo insurance for high-value or sensitive shipments.
Shippers agree to pay CrestHaul's invoice within the payment terms specified on the rate confirmation (typically Net 30 unless otherwise agreed). Late payments may be subject to interest charges of 1.5% per month on the outstanding balance.
To work with CrestHaul, carriers must maintain active MC and DOT authority in good standing with the FMCSA, carry minimum required insurance (at least $100,000 cargo and $1,000,000 auto liability), hold a valid operating authority, and comply with all applicable federal, state, and local regulations. CrestHaul reserves the right to verify carrier credentials at any time and to suspend or terminate a carrier's access to loads if compliance lapses.
All carriers working with CrestHaul must execute a Broker-Carrier Agreement prior to being dispatched on any load. The Broker-Carrier Agreement, in conjunction with each individual rate confirmation, governs the terms of each individual shipment.
Carriers accept loads by replying ACCEPT to CrestHaul's SMS load offer or by confirming acceptance in writing. Upon acceptance, the carrier agrees to transport the described freight from the specified origin to the specified destination within the agreed timeframe and at the agreed rate. Carriers must not re-broker, subcontract, or assign loads to another carrier without CrestHaul's prior written consent.
Carriers are expected to pick up freight at the agreed time, maintain communication with CrestHaul throughout transit, and deliver freight in the same condition as received. Carriers must notify CrestHaul immediately of any delays, incidents, or issues affecting the shipment.
Carriers are responsible for obtaining a signed Bill of Lading (BOL) at pickup and a signed Proof of Delivery (POD) at delivery. These documents are required for invoice processing. Carriers using Rose Rocket may upload shipping documents directly through that platform; CrestHaul will then process invoicing on the carrier's behalf.
When carriers operate ELD-equipped vehicles on CrestHaul loads, CrestHaul may use available ELD data to provide shippers with shipment status updates. Carriers consent to this use of location data for loads dispatched through CrestHaul.
Carriers are independent contractors, not employees or agents of CrestHaul. Carriers are solely responsible for their own taxes, insurance, equipment maintenance, driver management, and regulatory compliance.
CrestHaul earns a brokerage margin — the difference between the rate charged to the shipper and the rate paid to the carrier. CrestHaul does not charge carriers any fees. Carriers receive the rate agreed upon in the rate confirmation without deduction.
CrestHaul will pay carriers within the timeframe specified in the Broker-Carrier Agreement upon receipt of complete and accurate shipping documentation (signed BOL and POD). Standard payment terms are Net 30 from receipt of complete documentation unless otherwise agreed in writing.
Carriers may elect to factor their invoices through CrestHaul's factoring program for faster payment. Factoring rates and terms are disclosed at the time of enrollment. Participation in factoring is voluntary and may be terminated with notice. Carriers who factor agree that CrestHaul may pay the factoring company directly in lieu of the carrier.
CrestHaul will actively review loads for applicable detention, TONU, layover, and other accessorial charges on the carrier's behalf and will pursue these charges with shippers as appropriate. CrestHaul makes no guarantee that all accessorial charges will be recovered but will make reasonable commercial efforts to do so.
By providing a mobile phone number to CrestHaul, you consent to receive automated SMS messages related to freight brokerage services including load offers, dispatch confirmations, delivery updates, and account notifications.
Message and data rates may apply. Message frequency varies based on load activity. You may opt out at any time by replying STOP. Reply HELP for assistance. CrestHaul does not share mobile phone numbers with third parties for marketing purposes. For full details, see our Privacy Policy.
To the maximum extent permitted by applicable law, CrestHaul's total liability to any party for any claim arising out of or related to these Terms or CrestHaul's services shall not exceed the total brokerage fees paid to CrestHaul in connection with the specific shipment giving rise to the claim.
CrestHaul shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, even if CrestHaul has been advised of the possibility of such damages.
CrestHaul is not liable for delays, loss, or damage caused by: acts of God, weather events, road closures, carrier negligence, incorrect shipper information, or circumstances beyond CrestHaul's reasonable control.
In the event of a dispute between CrestHaul and a shipper or carrier, the parties agree to first attempt to resolve the matter through good-faith negotiation. If the dispute cannot be resolved informally within 30 days, the parties agree to submit the dispute to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Grayson County, Texas. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
Nothing in this section limits either party's right to seek injunctive or other equitable relief for breach of confidentiality obligations or intellectual property rights.
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws provisions. Federal law, including applicable FMCSA regulations, shall also apply where relevant.
CrestHaul reserves the right to modify these Terms at any time. Changes will be posted to this page with an updated effective date. Continued use of CrestHaul's services after the effective date of any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.
For questions about these Terms and Conditions, contact us at: